FAQ

At MISTIFY LTD, we understand that you may have questions about our products, orders, or services. Here, we provide clear and elegant answers to help you enjoy a seamless shopping experience.

1. Orders & Payment

Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and Shopify Payments, ensuring a secure and convenient checkout experience.

Q: Can I modify or cancel my order after placing it?
A: Orders can be modified or cancelled within 1–2 business days of placement. Please contact our support team at info@mistifyltd.shop or call +44 1923 361802 as soon as possible.

Q: Is my payment information secure?
A: Absolutely. We use Shopify’s secure payment processing system and industry-standard encryption to protect your personal and payment details.

2. Shipping & Delivery

Q: How much does shipping cost?
A:

  • UK: £5.99 standard delivery; free on orders over £50.

  • International: £15 standard delivery; free on orders over £200.

Q: How long will it take for my order to arrive?
A:

  • UK: 3–5 business days

  • International: 7–15 business days (depending on destination)

Q: Can I track my order?
A: Yes, all shipments include tracking information. You will receive an email with details once your order has been dispatched.

3. Returns, Exchanges & Refunds

Q: What is your return policy?
A: We offer a 30-day complimentary return and exchange service for items in their original condition, unused, and with all packaging intact. Personalized items are excluded unless defective.

Q: How do I initiate a return or exchange?
A: Contact us at info@mistifyltd.shop or +44 1923 361802 with your order number and reason for return. We will provide instructions and a pre-paid return label for UK orders.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your returned items.

4. Product Care

Q: How should I care for my bone china or platinum-trimmed tableware?
A: We recommend hand washing delicate items with mild detergent and avoiding abrasive scrubbers. Our tableware is durable, but careful handling ensures it maintains its elegance for years.

Q: Are your products dishwasher and microwave safe?
A: Some items, like our platinum-trimmed pieces, should not be used in the microwave. Please refer to individual product descriptions for specific care instructions.

5. Damaged or Defective Items

Q: What should I do if my order arrives damaged?
A: Notify us within 48 hours of delivery. We will provide a replacement or full refund, including shipping costs.

6. Corporate & Wholesale Inquiries

Q: Do you offer wholesale or partnership opportunities?
A: Yes. Please contact info@mistifyltd.shop with your inquiry, and our team will guide you through the partnership process.

Still Have Questions?

If your question isn’t listed here, our customer care team is ready to assist you.

At MISTIFY LTD, your satisfaction and peace of mind are our highest priorities. We are here to ensure that every dining experience with our tableware is elegant, effortless, and unforgettable.